Refund policy

The free plan exists so nobody has to pay to find out whether Roostwire suits their server. Run it there first. This page covers what happens when you have already paid.

Cancelling costs nothing. Cancel from the Account page at any time. Your plan keeps working until the end of the month you paid for, and nothing renews after that. We do not bill a partial month back to you.

If the service will not work for your server. Tell us within three days of the charge and we refund that month in full. Write to support@roostwire.com from the address on the account and say what went wrong. You do not have to prove anything, and we would rather hear it than keep money from someone we could not help.

After that window. We look at later requests one by one and we can say no. What usually earns a yes is an outage on our side or a charge you did not expect. What usually earns a no is a month you used and then changed your mind about.

A mistake on our side. If we charge you twice, or bill you after you cancelled, that is our error rather than a refund request. Tell us and we put it right. No time limit applies to a mistake we made.

An account we close for breaking the rules is not refunded. The rules page says what those are.

How to ask. One email to support@roostwire.com from the account address. We answer every one, and an approved refund goes back to the card you paid with.